Payments
The booking must be paid in cash after the event. Deposits must be paid by card payments via paypal or our nominated pay service. Cheques are not accepted

Deposits and refunds
Deposits are non refundable in the event of cancellation.

Full balance will be requested if booking is cancelled within 24 hours or 80% of the balance if booking is cancelled between 48 hours to 7 days.

Bookings and confirmation
It is the customers' responsibility to check booking details upon confirmation; this includes date, time and venue. Funomenalparties will not be held responsible if this information is incorrectly given and a party is subsequently cancelled.

Any changes to your bookings must be made via info@funomenalparties.co.uk

Safety Measures/precautions
Please note, it the responsibility of the parent/caregiver to ensure a responsible adult is present on the day of the event.

Some of our equipments can lead to slippery floors. Our staff will do their level best to ensure these dangers are minimised, however Funomenalparties cannot be held responsible for any unforeseeable slips or falls that may occur.

It is the responsibility of the customer to bring to our attention any access difficulties to the venue or parking restrictions. We cannot be responsible for any delay as a result of this information being omitted. Our entertainers will not be expected to make up the time if the delay was due the aforementioned reasons. If time is made up following a delay for reasons stated above. This will be at the discretion of the Entertainer.

Complaints Handling procedure
If you have any concerns or dissatisfied with any of our services or have a cause for concern, you may write in to us at Complaints, Funomenalparties.co.uk, Ground Floor, 2 Woodberry Grove, London, N12 0DR, alternatively you may email us on info@funomenalparties.co.uk. We will acknowledge your complaint in writing within 24 hours and provide you with full response within 14 working days.

Staff/Recruitment Policy
Please not, all our entertainers are requested to complete a DBS check upon recruitment and a disclaimer is signed verifying they have been DBS checked. Funomenalparties can request a copy should customer require sight of this.

It is also the responsibility of the entertainer to obtain their own public liability insurance; this is renewed every three years and entertainers have signed a disclaimer confirming this is in place.

Contact
Please note the office is closed during weekends. Emergency contact will be provided on your booking confirmation.